FAQs
- Where are you located?
I am based in Chapel Hill, North Carolina.
- Shipping
Once your payment has been received, your handmade product will be carefully packaged and shipped within 1-3 business days.
For customers in the United States, I usually choose USPS Priority Mail for shipping. This shipping option includes a tracking number so you can easily monitor the progress of your package. The estimated delivery time is between 2 to 6 business days.
- Returns
I highly value your feedback and strive to ensure your satisfaction with your purchase. If, for any reason, you are not fully satisfied with your order, please contact us at melbloomcrafts@gmail.com
I accept returns and exchanges within the first 30 days of purchase. To be eligible for a return or exchange, the items must be returned in their original packaging and in the same condition as when they arrived. Once the returned items have been received and inspected, I will issue a refund or exchange within 2 days.
Please note that shipping costs for returns or exchanges are the responsibility of the customer.
Please be aware that digital products are non-refundable can cannot be returned or exchanged.
- Can I purchase wholesale?
Yes, but you need to wait 3-6 days for the wholesale orders to be completed. Please email me at melbloomcrafts@gmail.com if you are interested in wholesale and we can discuss about the details of the order (price, packaging, etc.).